Conditionally, yes you can. If we have not shipped your order, you still have the opportunity to cancel it. Alternatively, if there is something wrong with your order AND you are within the time-period of our Guarantee Policy, you are eligible for a refund as well. In either case, contact us via Live Chat or by email at for a quick resolution. 

However, if there are no valid issues with your gift card order and/or if we have provided the e-Code, indicating your order has been processed, we cannot accept returns or exchanges. Please review our Terms and Conditions if you have additional questions concerning this policy.