Rewards and Refunds FAQs

How do I resolve an incorrect order?
If you discover upon receipt of your order that items are missing, incorrect or otherwise in error, please contact us immediately via Live Chat or by email...
Fri, 11 Aug, 2017 at 6:38 AM
What are the payment method options for refunds?
All refunds will utilize the same method of payment used for the initial purchase. As such, a purchase made with a credit card will result in that same cre...
Fri, 11 Aug, 2017 at 6:39 AM
I received gift cards from the correct merchant but with the wrong balance.
If you received a diminished value order, we can resolve the problem easily. Just contact us via Live Chat or by email at support@clipkard.com.  We will of...
Fri, 11 Aug, 2017 at 6:39 AM
Can I return the gift cards I purchased?
Conditionally, yes you can. If we have not shipped your order, you still have the opportunity to cancel it. Alternatively, if there is something wrong with ...
Fri, 11 Aug, 2017 at 6:40 AM
When can I redeem my reward points?
When you have accumulated 1000 reward points, you can redeem them for fantastic savings on ClipKard. Once you decide to use your reward points, all your av...
Fri, 11 Aug, 2017 at 10:33 AM
Why do I not see all the reward points I should have available?
More than likely, your reward points simply have not shown up yet. Whether you are buying or selling gift cards, your reward points will appear when we upd...
Fri, 11 Aug, 2017 at 10:33 AM
Can I redeem my rewards points along with any coupon?
Yes, coupons do not limit the use of your rewards points. In fact, you can even use your reward points when purchasing cards that are on fire sale (a perio...
Fri, 11 Aug, 2017 at 10:34 AM
What happens to my rewards points if my order is cancelled?
We will credit redeemed reward points for a canceled order back to your account.  This procedure applies to order refunds as well.
Fri, 11 Aug, 2017 at 10:34 AM
Can I transfer my reward points to a different account?
No. You cannot transfer reward points to a different account.
Fri, 11 Aug, 2017 at 10:35 AM
Can I redeem my reward points while purchasing gift cards on sale?
Yes. You can utilize your reward points with any transaction.
Fri, 11 Aug, 2017 at 10:36 AM